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Hero Cashmere is committed to protecting your personal information. We have created this Privacy Policy to let you know what information we collect when you use our services, why we collect this information and how we manage this information. It is our policy to respect the confidentiality of personal information and the privacy of individuals.

The personal information we collect and hold is governed by the current version of this Privacy Policy. We recommend that you revisit this Privacy Policy regularly.

why do we collect your information?

To deliver our services to customers (including the offer, sale and delivery of our products) (“our Services”), we must collect some personal information from customers, potential customers and visitors to our website.

information COLLECTED

We collect information that may be used to identify an individual, including, but not limited to, name, home or other physical address, email address, or other contact information ('Personal Information'). You may be asked to provide Personal Information when you use our website, register interest in our products and offers, or buy our products.

The Personal Information that we collect and hold may include:

  • your full name

  • contact information (including email address and telephone number)

  • date of birth

  • address

  • financial information

  • transaction history

This information is held by us on servers. In addition, when you interact with our services, our servers may keep an activity log that collects administrative and traffic information including: source IP address, time of access, date of access and page(s) of our website visited. This information is essential for the provision of our services/fulfilment of your order.

management of personal information

We recognise the importance of securing your personal information and privacy. We take steps to ensure your personal information is protected from misuse, interference or loss, unauthorised access, modification or disclosure.


In relation to information that is held on our computer database, we apply the following guidelines:

  • passwords will be required to access the system;

  • only essential personnel have access to these logins;

  • all computers which contain personal information are secured both physically and electronically;

  • data is encrypted during transmission over the network; and

  • printing of data is limited to essential situations

means of collecting and processing personal information

Payment Methods

In general we collect personal information directly from you. For example, personal information will be collected through our purchase processes, forms and other interactions with you in the course of providing you with our products and services, including when you visit our website or correspond with us. We will only use the Personal Information as set out in this Privacy Policy. We will not retain or have access to any debit/credit card information. We will not collect sensitive information about you without your consent unless the collection of that information is required or authorised by law or necessary to take appropriate action in relation to suspected unlawful activity or serious misconduct. If you do not provide us with the Personal Information we request, we may not be able to provide you with our products or services.


We use cloud data storage providers, which means your Personal Information will be stored on servers that may be located overseas. We will not disclose your personal information to overseas recipients without your consent unless we have taken reasonable steps to ensure that the recipient does not breach relevant and applicable data protection rules and regulations.

We may also collect personal information about you from a third party, or share information with a third party, such as identity verification services, marketing agencies, online vendors and service providers. We may engage the services of third-party service providers in order to provide technical support, process your orders and transactions. We take steps to ensure that our arrangements with third-party service providers and online vendors protect your privacy. Any personal information will only be disclosed to third parties in accordance with this Privacy Policy.

use of information

We use the Personal Information we collect from you to deliver our products and services, to provide customer support, to carry out necessary security and identify verification checks, to comply with relevant laws and regulations and other legal obligations, to process your orders and transactions, to enable you to participate in promotions, meet certain business requirements and for any other purpose related to the sale of our products.


Your personal information may also be used by us to provide you with promotional offers and information regarding our products and services. From time to time, we may request information from you via surveys or contests. Participation in these surveys or contests is completely voluntary and you have the choice of whether or not to disclose your information. Information requested may include contact information (such as name, email address and postal address), and demographic information (such as age).

keeping your information up to date

We try to ensure that the personal information we hold concerning you is accurate and up to date. Please contact us at with any changes you would like us to know about.


You have the right to check what personal information about you is held by us. You have the right to obtain a copy of any Personal Information which we hold about you. To make a request, please write to us at, verifying your identity and specifying the information  that you require. We may charge a fee to cover the cost of verifying and locating, retrieving, reviewing and copying any material requested. We will acknowledge your request and respond to it within forty (40) days of receipt of your application.

You also have the right to opt out of receiving any promotional communications from us. Please notify us of your wish by sending an email to Please allow seven (7) days for your request to be processed.


If you believe that we are in breach of this privacy policy statement, or have a complaint to make about any matter whatsoever, please email us at  We will do our best to resolve the matter for you and to learn from it going forward.


This website is owned and operated by Hero Cashmere. Your access to and use of this website is subject to these terms and conditions and any notices, disclaimers or other terms and conditions or other statements contained on this website (referred to collectively as "terms and conditions"). By using this website you agree to be subject to the terms and conditions.



You agree that you shall not (and shall not permit any third party to) either (a) take any action or (b) upload, download, post, submit or otherwise distribute or facilitate distribution of any content on or through the Service that: (i) infringes any patent, trademark, trade secret, copyright, right of publicity or other right of any other person or entity or violates any law or contractual duty; (ii) you know is false, misleading, untruthful or inaccurate; (iii) is unlawful, threatening, abusive, harassing, defamatory, libellous, deceptive, fraudulent, invasive of another's privacy, tortious, obscene, offensive, or profane; (iv) constitutes unsolicited or unauthorised advertising or promotional material or any junk mail, spam or chain letters; (v) contains software viruses or any other computer codes, files, or programs that are designed or intended to disrupt, damage, limit or interfere with the proper function of any software, hardware, or telecommunications equipment or to damage or obtain unauthorised access to any system, data, password or other information of Hero Cashmere or any third party; or (vi) impersonates any person or entity, including any employee or representative of Hero Cashmere.

Additionally, you shall not: (i) take any action that imposes or may impose (as determined by Hero Cashmere in its sole discretion) an unreasonable or disproportionately large load on Hero Cashmere's (or its third party providers') infrastructure; (ii) interfere or attempt to interfere with the proper working of the Service or any activities conducted on the Service; (iii) bypass any measures Hero Cashmere may use to prevent or restrict access to the Service (or other accounts, computer systems or networks connected to the Service); (iv) run Maillist, Listserv, any form of auto-responder or "spam" on the Service; or (v) use manual or automated software, devices, or other processes to "crawl" or "spider" any page of the Site.

You shall not (directly or indirectly): (i) decipher, decompile, disassemble, reverse engineer or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Service, except to the limited extent applicable laws specifically prohibit such restriction, (ii) modify, translate, or otherwise create derivative works of any part of the Service, or (iii) copy, rent, lease, distribute, or otherwise transfer any of the rights that you receive hereunder. You shall abide by all applicable local, state, national and international laws and regulations.

Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Hero Cashmere will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

The use of automated systems or software to extract data from this Website for commercial purposes, ('screen scraping') is prohibited without license.

Intellectual Property

All copyright, database rights, trademarks and other intellectual property rights in the content of this website belongs to us or a third party including our licensors. This content may include names, terms and/or data which may or may not be identified with a symbol identifying it as a name, term or item in which copyright is claimed or a registered trademark is held. The lack of any such symbol should not, under any circumstances, be understood as meaning that the name, term or data is not the intellectual of either ourselves or a third party.  No licence or consent is granted to you to use our trademarks in any way, and you agree not to use these marks or any marks which similar without our written permission.

Any third party intellectual property used by us in the content of our website should not be interpreted as meaning that the third party owner sponsors, endorses or is in any way affiliated with us or with our business.

Except where necessary in order to view the information on this website on your browser, no information or content on this website may be reproduced, adapted, uploaded to a third party, linked to, framed, performed in public, distributed or transmitted in any form by any process without our specific written consent.  

Terms of Sale

Placing an Order

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Hero Cashmere retains the right to refuse any request made by you, and Hero Cashmere reserves the right to close your Hero Cashmere account at its sole discretion. If your order is accepted we will inform you by email.

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to changes.


Delivery costs will be charged in addition. Please take note of any import restrictions to your particular country of residence as we cannot guarantee delivery to every country. Any taxes or duty incurred in shipping abroad are your responsibility as the customer. These costs cannot be reclaimed from Hero Cashmere.

When you place an order, you will receive an acknowledgement email confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved us and we have debited your credit or debit card.


Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.


Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

You agree that we may communicate with you electronically, including the provision of your proof of purchase.


From time to time, we may offer promotions through promo codes which may apply to any, or certain specified purchases made through the Hero Cashmere Website.

Each Promotion Code ("promo code") will be subject to specific terms & conditions specified at the time the promo code is issued (including the length of time to use the code) in addition to those mentioned in these Terms and Conditions.

There are two ways of receiving a promo code: (a)  We may send one to you via email or (b) we may publish promo codes on the Hero Cashmere Website, or on our social media accounts. You can apply said promo costs at checkout in order to receive a specific discount from us.

Only one promo code can be used against an order at any one time.  A promo code cannot be applied to an order after that order has been placed.  If the promo code has expired, you will not be able use it. We are not obliged to provide you with a replacement if you lose the promo code and/or it gets used by someone else as this will result in the promo code being cancelled.

If a promo code is offered on the Hero Cashmere Website and cannot run properly because of fraud, tampering, technical errors or anything else that is beyond our control which affects the running, administration, security or fairness of the promo code, we reserve the right to cancel, modify or suspend the promo code.

Promo codes are non-transferable and cannot be exchanged for cash. If you receive a promo code, it can only be used by you on your own Hero Cashmere account for the purpose for which it was issued. You must keep it confidential and only use it for making your own orders on Hero Cashmere. Do not pass your code directly on to others or make it available to others (for example, posting it on social media or on a forum). If we believe that at the point of purchase or retrospectively you are abusing the use of promo codes in any way (for example, selling them to others), we reserve the right to cancel your promo code or suspend/close your Hero Cashmere account without prior notice.

Dispatch and Delivery

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery Charges notice for further information.


This website may allow you to access websites and networks provided by persons other than us via a hypertext or other link. We accept no responsibility or liability of any kind in respect of any materials on any website or network that is not under our direct control. You acknowledge that your access to such other websites or networks via such a link may require us to provide certain information about you to the proprietor of that website or network. 

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.  You must not establish a link from any website that is not owned by you. 

This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Limitation of liability and Indemnity

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Hero Cashmere and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or any linked sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, delict, equity, restitution, by statute, at common law or otherwise. This does not affect Hero Cashmere's liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

You shall defend, indemnify, and hold harmless Hero Cashmere, its affiliates and each of its, and its affiliates employees, contractors, directors, suppliers and representatives from all liabilities, claims, and expenses, including reasonable attorneys' fees, that arise from or relate to your use or misuse of, or access to, the Website, service, content or otherwise from your user submissions, violation of the Terms and Conditions, or infringement by you, or any third party using your account, of any intellectual property or other right of any person or entity.

Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with Hero Cashmere and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trademark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Hero Cashmere.

Variation and Termination

Hero Cashmere shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

We have the right to terminate your use of this website if we determine in our sole discretion that you have breached the terms and conditions.


If any part of the Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms and Conditions will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.


If the whole or any part of a provision of these terms and conditions is void, unenforceable or illegal in a jurisdiction then that provision or, if permissible, the relevant part of it, will be severed in respect of that jurisdiction. The remainder of the Terms and Conditions will have full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause will have no effect if the severance alters the basic nature of the Terms and Conditions or is contrary to public policy.


If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Governing Law and Jurisdiction

These terms and conditions are to be construed in accordance with the laws of Scotland and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Scottish courts.

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